The Digital Competence Framework for Consumers

• July 25, 2025
• Andrew

This report presents the Digital Competence Reference Framework for Consumers, DigCompConsumers. Consumer digital competence is defined as the competence consumers need to function actively, safely and assertively in the digital marketplace.

DigCompConsumers outlines 14 competences that are grouped in three main areas: pre-purchase, purchase and post-purchase. The Framework illustrates each of the competences with concrete examples in terms of knowledge, skills and competences.

The expected users of the Framework are public education, consumer policy and other authorities, consumer associations, teachers and teacher training institutions, as well as private and civil society education or training actors.