{"id":57705,"date":"2022-10-20T09:45:12","date_gmt":"2022-10-20T07:45:12","guid":{"rendered":"https:\/\/eskills.org.mt\/initiative\/fil-latvja-il-libreriji-jghinu-lic-cittadini-jhejju-applikazzjonijiet-ghal-appogg-mill-istat-matul-l-istagun-tat-tishin\/"},"modified":"2022-10-20T09:45:12","modified_gmt":"2022-10-20T07:45:12","slug":"fil-latvja-il-libreriji-jghinu-lic-cittadini-jhejju-applikazzjonijiet-ghal-appogg-mill-istat-matul-l-istagun-tat-tishin","status":"publish","type":"initiative","link":"https:\/\/digitalskills.mdia.gov.mt\/mt\/initiative\/fil-latvja-il-libreriji-jghinu-lic-cittadini-jhejju-applikazzjonijiet-ghal-appogg-mill-istat-matul-l-istagun-tat-tishin\/","title":{"rendered":"Fil-Latvja, il-libreriji jg\u0127inu li\u010b-\u010bittadini j\u0127ejju applikazzjonijiet g\u0127al appo\u0121\u0121 mill-istat matul l-ista\u0121un tat-tis\u0127in"},"content":{"rendered":"

Biex jir\u010bievu l-allowance pprovduta mill-Istat, i\u010b-\u010bittadini je\u0127tie\u0121 li japplikaw permezz tal-muni\u010bipalit\u00e0 billi jg\u0127addu applikazzjoni fi\u017cika, jew permezz tal-fornitur tas-servizz elettroniku E-pakalpojumi<\/a> billi tikklikkja fuq is-servizz elettroniku “Applikazzjoni g\u0127all-appo\u0121\u0121 tar-ri\u017corsi tal-ener\u0121ija”.<\/strong> F’dan il-pro\u010bess, il-libreriji pubbli\u010bi tal-awtoritajiet lokali kienu wkoll involuti b’mod attiv biex jipprovdu appo\u0121\u0121 li\u010b-\u010bittadini fit-t\u0127ejjija tal-applikazzjoni<\/p>\n

L-awtoritajiet lokali jiddelegaw il-libreriji biex jimpenjaw ru\u0127hom fil-komunikazzjoni u l-kollaborazzjoni ma\u010b-\u010bittadini<\/strong><\/h4>\n

Mhuwiex sorprendenti li l-kompitu tal-involviment fl-applikazzjonijiet ta\u010b-\u010bittadini huwa ddelegat lil libreriji mill-awtorit\u00e0 lokali, b’kont me\u0127ud tal-\u0127iliet di\u0121itali multidimensjonali tal-libreriji miksuba u \u017cviluppati matul is-snin f’diversi programmi u pro\u0121etti ta ‘ta\u0127ri\u0121, implimentati mill- Ministeru. tal-\u0126arsien Ambjentali u l-I\u017cvilupp Re\u0121jonali<\/a> u kkoordinat mi\u010b- \u010aentru tas-Sistemi tal-Informazzjoni Kulturali (CISC)<\/a> . Pere\u017cempju fil- My Latvija.lv! Ag\u0127mel Di\u0121italment! kampanja inkludiet ta\u0127ri\u0121 g\u0127al 6 000 uffi\u010bjal tal-gvern nazzjonali u lokali biex jg\u0127inu lill-pubbliku \u0121enerali ju\u017ca s-servizzi elettroni\u010bi. <\/p>\n

B\u0127ala ri\u017cultat, il-libreriji nfushom huma involuti b’mod proattiv fil-pro\u010bess tal-implimentazzjoni tal-applikazzjonijiet g\u0127all-appo\u0121\u0121 tal-ener\u0121ija u jfittxu soluzzjonijiet kreattivi u effettivi kemm biex jikkonsultaw li\u010b-\u010bittadini kif ukoll biex ja\u010b\u010bettaw l-applikazzjonijiet infushom, billi jidentifikaw it-tip xieraq ta’ allowance g\u0127al kull vi\u017citatur individwali. L-aktar importanti, kull vi\u017citatur g\u0127andu jir\u010bievi l-informazzjoni me\u0127tie\u0121a dwar il-possibbiltajiet li japplika g\u0127all-allowance u, jekk me\u0127tie\u0121, ji\u0121i mg\u0127ejjun fil-pro\u010bess tal-applikazzjoni. <\/p>\n

Il-kap tal-librerija tal-parro\u010b\u010ba ta\u2019 Ir\u0161i Dace Grele ti\u017cvela: \u201cIn-nies jitme\u017cm\u017cu fil-kampanja. Mhumiex imdorrijin biex jie\u0127du g\u0127ajnuna finanzjarjament. \u0126adt vanta\u0121\u0121 mill-prijorit\u00e0 li nkun parti minn komunit\u00e0 \u017cg\u0127ira, u intervistajt nies kemm personalment kif ukoll permezz ta\u2019 telefonati. In\u0127e\u0121\u0121i\u0121hom u ninfurmahom dwar l-opportunitajiet li jir\u010bievu allowance g\u0127all-ispejje\u017c tal-ener\u0121ija. L-iktar importanti hu li l-persuna ti\u0121i l-librerija! Hemmhekk pass pass inda\u0127\u0127lu d-dejta, nipprintjaw il-formola u l-klijent jiffirmaha.\u201d<\/p>\n

L-opinjoni tal-mani\u0121ers tal-libreriji dwar appo\u0121\u0121 konsultattiv g\u0127a\u010b-\u010bittadini<\/strong><\/h4>\n

Billi st\u0127arri\u0121 mani\u0121ers librerija, nitg\u0127allmu li fil- Librerija \u010aentrali ta’ Dobele<\/a><\/a>, il- Librerija \u010aentrali ta’ Latgale<\/a><\/a>, il- Librerija \u010aentrali ta’ Ventspils<\/a><\/a>, il- Librerija \u010aentrali tal-Balvi<\/a><\/a>, il-libreriji tal-kontej ta\u2019 Ludza, Madona, Varak\u013c\u0101ni u bnadi o\u0127ra, persunal individwali tal-libreriji pparte\u010bipa fit-ta\u0127ri\u0121 organizzat mill-kumpanija ZZ Dats dwar l-u\u017cu tal-modulu tar-Ri\u017corsi tal-Ener\u0121ija fl-applikazzjoni tal-amministrazzjoni tas-servizzi so\u010bjali muni\u010bipali tal-assistenza SOPA u r\u010bevew ukoll a\u010b\u010bess lill-pjattaforma SOPA biex ikunu jistg\u0127u ja\u010b\u010bettaw applikazzjonijiet minn dawk in-nies li m’g\u0127andhomx mezzi di\u0121itali ta’ awtorizzazzjoni (dejta bankarja onlajn, karti tal-eID, e\u010b\u010b.), peress li g\u0127ad hemm numru sinifikanti ta’ tali nies fir-re\u0121juni.<\/p>\n

Barra minn hekk, il-libreriji jipprovdu appo\u0121\u0121 konsultattiv li\u010b-\u010bittadini li g\u0127andhom mezzi ta\u2019 awtorizzazzjoni di\u0121itali, i\u017cda m\u2019g\u0127andhomx fehim \u010bar ta\u2019 kif ja\u010b\u010bessawha. Il-libreriji \u0127afna drabi ji\u017cguraw li \u010b-\u010bittadini fil-komunitajiet isiru jafu dwar il-possibbilt\u00e0 ta\u2019 appo\u0121\u0121 u jir\u010bievuh ukoll, pere\u017cempju, il-librerija Tukums stampat fuljetti ta\u2019 informazzjoni dwar l-appo\u0121\u0121 g\u0127at-tis\u0127in li huwa disponibbli, filwaqt li l-librerija \u0112r\u0123eme sa\u0127ansitra organizzat mezzi ta\u2019 trasport sabiex ir-residenti ta\u2019 il-parro\u010b\u010ba li tg\u0127ix aktar ‘il bog\u0127od setg\u0127et tasal il-librerija u tissottometti l-applikazzjonijiet. <\/p>\n

Ir-residenti jistg\u0127u japplikaw ukoll g\u0127all-appo\u0121\u0121 determinat mill-istat g\u0127at-tis\u0127in fl- istat u \u010b-\u010bentri muni\u010bipali unifikati tas-servizz tal-konsumatur<\/a> (KAC), i\u017cda \u0127afna drabi n-nies fil-parro\u010b\u010bi jag\u0127\u017clu li jmorru direttament fil-librerija, fejn hemm atmosfera familjari u abitwali, kif ukoll servizzi o\u0127ra huma offruti – hemm opportunit\u00e0 biex tiffamiljarizza ru\u0127ek mal-istampa attwali, tie\u0127u ktieb biex taqra. Xi drabi l-libreriji lokali jkunu aktar a\u010b\u010bessibbli. <\/p>\n

Kif jindika Zelt\u012bte Millere, kap tal-librerija T\u016bja: “Huwa pro\u010bess li jie\u0127u \u0127afna \u0127in u responsabbli. Jien nag\u0127mel dan minn rajti, ng\u0127in lill-qarrejja tieg\u0127i u lill-komunit\u00e0 lokali. \u0126afna drabi tkun il-\u0121enerazzjoni anzjani li m’g\u0127andhiex trasport. jew l-internet, jew \u0127add biex jg\u0127inhom Id-distanzi lejn i\u010b-\u010bentru tal-provvista tas-servizz tal-parro\u010b\u010ba ta\u2019 Liepupe mhumiex twal, i\u017cda idejqek g\u0127al dawn il-gruppi \u017cvanta\u0121\u0121ati , darba jew darbtejn fix-xahar Il-postijiet tas-servizz tal-libreriji jistg\u0127u ji\u0121u pprovduti, i\u017cda l-muni\u010bipalitajiet m’g\u0127andhomx ri\u017corsi jew ma ja\u0127sbux dwar kif jipprovdu assistenza f’diversi \u017coni popolati tal-parro\u010b\u010bi parti, li jistg\u0127u, jimlewh huma stess, i\u017cda l-parti l-kbira te\u0127tie\u0121 l-g\u0127ajnuna – kemm biex timlaha, bi spjegazzjonijiet, kif ukoll billi tikkopja dokumenti addizzjonali me\u0127tie\u0121a.”<\/p>\n

Krist\u012bne Frickopa, kap tas-Servizz tal-Librerija tal- Librerija Xjentifika \u010aentrali ta ‘Liep\u0101ja<\/a> , tinnota li “skont l-informazzjoni pprovduta mill-libreriji, \u0127afna residenti ma \u0121ewx infurmati li jistg\u0127u wkoll jikkuntattjaw lill-KAC tal-parro\u010b\u010ba. Xi KACs, li ma setg\u0127ux ila\u0127\u0127qu ma’ jaqdi lir-residenti fuq il-post, stieden lir-residenti biex iduru lejn il-librerija.” Ukoll KAC spiss jitwaqqaf fil-libreriji lokali, u l-mani\u0121er tal-librerija, minbarra l-impjieg ewlieni tag\u0127ha, ja\u0127dem ukoll b\u0127ala spe\u010bjalista ta ‘\u010bentru ta’ servizz g\u0127all-konsumatur u jipprovdi assistenza prattika lir-residenti f’diversi kwistjonijiet relatati ma ‘jir\u010bievi servizzi statali u muni\u010bipali, pere\u017cempju, fil-libreriji tal-parro\u010b\u010ba ta\u2019 \u0112rg\u013ci, Gaujiena, \u0112r\u0123eme u l-parro\u010b\u010ba ta\u2019 Ir\u0161i. <\/p>\n

Nistg\u0127u nikkonkludu li l-pro\u010bess attiv ta’ applikazzjoni g\u0127all-kon\u010bessjoni tar-ri\u017corsi tal-ener\u0121ija, li b\u0127alissa qed isir fl-ibliet u \u017c-\u017coni rurali tal-Latvja, huwa importanti wkoll fil-promozzjoni tal-kooperazzjoni bejn il-libreriji mhux biss mal-amministrazzjoni tal-muni\u010bipalitajiet lokali, i\u017cda wkoll fil-bini ta’ komunikazzjoni kostruttiva mal-Asso\u010bjazzjoni Latvjana. tal-Gvernijiet Lokali, li torganizza konsultazzjonijiet regolari u ta\u0127ditiet kull \u0121img\u0127a mar-rappre\u017centanti tal-libreriji involuti fil-pro\u010bess. G\u0127alhekk, is-sitwazzjoni e\u017cistenti g\u0127al darb’o\u0127ra turi li l-libreriji pubbli\u010bi muni\u010bipali huma assolutament insostitwibbli u ssa\u0127\u0127a\u0127 l-impatt tag\u0127hom fis-so\u010bjet\u00e0 lokali. <\/p>\n

B\u0127ala konklu\u017cjoni, Maruta Be\u010da, kap tal-librerija ta\u2019 S\u012b\u013cukalnas fid-distrett ta\u2019 Prei\u013cu ti\u0121bor fil-qosor: \u201cProsperit\u00e0 g\u0127al dan il-pro\u010bess: sfida \u0121dida, trid titg\u0127allem kif tu\u017ca programm \u0121did, trid tkun kompetenti biex tipprovdi informazzjoni lill-klijenti dwar il- dokumenti me\u0127tie\u0121a, trid tkun komunikattiv, trid tkun kapa\u010bi ssib soluzzjonijiet, twettaq xog\u0127ol estensiv ta\u2019 spjegazzjoni u tkun \u0121arriera ta\u2019 informazzjoni, spe\u010bjalment g\u0127all-klijenti anzjani wkoll biex t\u0127e\u0121\u0121e\u0121 u tappo\u0121\u0121ja, peress li parti minn dan ix-xog\u0127ol jittie\u0127ed bit-telefon konsultazzjonijiet, jekk l-utenti tas-servizz elettroniku g\u0127andhom xi dubji Huwa me\u0127tie\u0121 li jikkooperaw mal-\u0127addiem tal-kura so\u010bjali, li ji\u017cgura li dawk ta\u0127t il-kura tieg\u0127u jistg\u0127u jissottomettu dawn l-applikazzjonijiet G\u0127alkemm, b\u0127allikieku l-\u0127inijiet tax-xog\u0127ol biex ji\u0121u a\u010b\u010bettati sottomissjonijiet. jekk ji\u0121i l-klijent, allura ji\u0121i a\u010b\u010bettat ukoll waqt il-\u0127inijiet tax-xog\u0127ol tal-librerija. Min-na\u0127a l-o\u0127ra, b\u0127ala librar, g\u0127andi l-opportunit\u00e0 li nippromwovi l-offerti tal-librerija tieg\u0127i, g\u0127ax \u0127afna mill-vi\u017citaturi \u0121ew f\u2019din l-istituzzjoni g\u0127all-ewwel darba. “<\/p>\n

Ir-rwol tal-kooperazzjoni tal-partijiet interessati<\/strong><\/h4>\n

I\u010b-\u010aentru tas-Sistemi ta ‘Informazzjoni Kulturali, b\u0127ala sie\u0127eb ta’ kooperazzjoni fit-tul tal-libreriji pubbli\u010bi muni\u010bipali u l-mantenitur tas-Sistema ta ‘Informazzjoni tal-Librerija Unifikata tal-Istat jew tan-Netwerk tad-Dawl, japprezza s-siner\u0121ija li \u017cviluppat bejn il-librerija, il-muni\u010bipalit\u00e0 u l-komunit\u00e0 lokali f’livell nazzjonali sinifikanti. pro\u010bess tax-xog\u0127ol.<\/p>\n

A\u0127na nemmnu li kemm il-\u0127iliet di\u0121itali, ta\u2019 komunikazzjoni u ta\u2019 \u0121estjoni tal-librara g\u0127andhom rwol importanti f\u2019din il-kooperazzjoni, kif ukoll in-netwerk ma\u0127luq b\u2019mod ma\u0127sub ta\u2019 libreriji pubbli\u010bi muni\u010bipali li jkopri l-Latvja kollha. Fin-Netwerk tad-Dawl, kull librerija, irrispettivament mill-post tag\u0127ha u n-numru ta ‘qarrejja, hija sors qawwi ta’ dawl fil-komunit\u00e0 lokali. Huwa essenzjali li l-libreriji j\u017commu l-istatus tag\u0127hom b\u0127ala fornituri moderni u teknolo\u0121ikament siguri ta ‘g\u0127arfien u informazzjoni, g\u0127alhekk, ovvjament, il-kwistjoni ta’ infrastruttura teknika xierqa u t-ti\u0121did tag\u0127ha huwa dejjem rilevanti. <\/p>\n

Nistg\u0127u niksbu ri\u017cultati g\u0127oljin biss permezz tal-kooperazzjoni, u \u010b-\u010bentru tag\u0127na se jkompli ja\u0127dem b’mod attiv, jimmonitorja n-netwerk tal-libreriji u ji\u017cgura l-operat b’su\u010b\u010bess u kontinwu tieg\u0127u – dan huwa \u017cgurat kemm mill-mandat u l-appo\u0121\u0121 tal-Ministeru tal-Kultura, kif ukoll mill-esperjenza tag\u0127na stess. akkumulat fuq aktar minn g\u0127oxrin sena u impjegati infurmati u edukati.<\/p>\n

L-a\u0127\u0127ar ftit snin \u0121abu sfidi kbar g\u0127ad-dinja, i\u017cda s-so\u010bjet\u00e0, inklu\u017ci l-libreriji, wrew li huma kapa\u010bi ja\u010b\u010bettaw sitwazzjonijiet \u0121odda fi \u017cmien qasir u jtejbu l-\u0127iliet tag\u0127hom billi ju\u017caw b\u2019mod attiv l-opportunitajiet ipprovduti mit-teknolo\u0121ija.<\/p>\n

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