{"id":57120,"date":"2024-07-31T08:24:38","date_gmt":"2024-07-31T06:24:38","guid":{"rendered":"https:\/\/eskills.org.mt\/?post_type=article&p=57120"},"modified":"2024-07-29T08:31:18","modified_gmt":"2024-07-29T06:31:18","slug":"fehim-tad-disinn-tas-servizz","status":"publish","type":"article","link":"https:\/\/digitalskills.mdia.gov.mt\/mt\/article\/fehim-tad-disinn-tas-servizz\/","title":{"rendered":"Fehim tad-Disinn tas-Servizz"},"content":{"rendered":"

Id-disinn tas-servizz huwa prattika ffukata fuq il-\u0127olqien u t-titjib tas-servizzi biex tag\u0127milhom aktar fa\u010bli g\u0127all-utent, effi\u010bjenti u effettivi. Dan il-qasam kiber b’mod sinifikanti matul dawn l-a\u0127\u0127ar de\u010bennji, u ffurmat kif joperaw il-kumpaniji u s-servizzi pubbli\u010bi. Ejja nesploraw l-istorja tad-disinn tas-servizz, l-influwenza ta ‘figuri ewlenin b\u0127al Birgit Mager, u xi e\u017cempji ta’ su\u010b\u010bess minn madwar id-dinja.<\/p>\n

Il-kun\u010bett tad-disinn tas-servizz \u0127are\u0121 fis-snin 80 u 90. Beda bir-realizzazzjoni li s-servizzi, b\u0127all-prodotti, jistg\u0127u ji\u0121u ddisinjati u mtejba permezz ta\u2019 ppjanar u kreattivit\u00e0 bir-reqqa. Pijunieri bikrija f’dan il-qasam kellhom l-g\u0127an li japplikaw prin\u010bipji tad-disinn g\u0127as-servizzi biex itejbu l-esperjenza tal-klijent u l-effi\u010bjenza operattiva. Wa\u0127da mill-aktar figuri influwenti fid-disinn tas-servizz hija Birgit Mager, professur \u0120ermani\u017c u pijunier fil-qasam. Mager kien strumentali fil-promozzjoni u t-tiswir tad-disinn tas-servizz b\u0127ala dixxiplina. Hija ko-fondat is-Service Design Network, organizzazzjoni ddedikata biex tavvanza l-prattika u l-g\u0127arfien tad-disinn tas-servizz madwar id-dinja.<\/p>\n

Pro\u0121ett wie\u0127ed notevoli mmexxi minn Mager huwa t-tfassil mill-\u0121did ta\u2019 xelter g\u0127all-persuni ming\u0127ajr dar f\u2019Cologne, il-\u0120ermanja. Bl-applikazzjoni tal-prin\u010bipji tad-disinn tas-servizz, it-tim tejjeb il-pro\u010bessi u l-ambjent tal-kenn, u g\u0127amilha aktar akkoljenti u effi\u010bjenti g\u0127all-utenti tieg\u0127u. Dan il-pro\u0121ett wera kif id-disinn tas-servizz jista\u2019 jkollu impatt so\u010bjali profond. Id-disinn tas-servizz ra wkoll su\u010b\u010bess sinifikanti fis-servizzi pubbli\u010bi madwar l-Irlanda u r-Renju Unit. F’dawn il-pajji\u017ci, id-disinn tas-servizz intu\u017ca biex jissimplifika l-pro\u010bessi u jtejjeb it-twassil tas-servizzi pubbli\u010bi. Pere\u017cempju, fl-Irlanda, id-disinn tas-servizz g\u0127en biex jissimplifika l-pro\u010bess tal-applikazzjoni g\u0127all-benefi\u010b\u010bji pubbli\u010bi, u g\u0127amilha aktar fa\u010bli u aktar mg\u0127a\u0121\u0121la g\u0127a\u010b-\u010bittadini biex jir\u010bievu l-g\u0127ajnuna li je\u0127tie\u0121u.<\/p>\n

Fir-Renju Unit, id-disinn mill-\u0121did tal-websajt tas-Servizz Nazzjonali tas-Sa\u0127\u0127a (NHS). Billi jiffoka fuq il-\u0127ti\u0121ijiet u l-feedback tal-utenti, id-disinn il-\u0121did g\u0127amilha aktar fa\u010bli g\u0127an-nies biex isibu informazzjoni u servizzi dwar is-sa\u0127\u0127a, u tejjeb ir-ri\u017cultati \u0121enerali tas-sa\u0127\u0127a pubblika. Id-disinn tas-servizz mhuwiex limitat g\u0127as-servizzi pubbli\u010bi; huwa u\u017cat \u0127afna fis-settur privat ukoll. Il-kumpaniji ju\u017caw id-disinn tas-servizz biex jo\u0127olqu esperjenzi a\u0127jar tal-klijenti u jtejbu l-operazzjonijiet tag\u0127hom. Fil-Finlandja, \u0121iet \u017cviluppata app \u0121dida tat-tba\u0127\u0127ir bl-u\u017cu tal-prin\u010bipji tad-disinn tas-servizz. Din l-app tippermetti lill-utenti jsegwu u jimmani\u0121\u0121jaw il-vje\u0121\u0121i tag\u0127hom fa\u010bilment. Il-pro\u010bess tad-disinn involva ri\u010berka estensiva tal-utent u prototipi, li ji\u017cgura li l-prodott finali jil\u0127aq il-\u0127ti\u0121ijiet tal-utenti tieg\u0127u. L-app \u0121iet milqug\u0127a tajjeb, li wassal g\u0127al \u017cieda fis-sodisfazzjon tal-klijent u l-effi\u010bjenza fil-pro\u010bess tat-tba\u0127\u0127ir. Il-prototipi huwa parti kru\u010bjali tad-disinn tas-servizz, li jippermetti lid-disinjaturi jittestjaw u jirfinaw l-ideat tag\u0127hom qabel l-implimentazzjoni finali. Kumpaniji b\u0127al Google, u Booking.com u\u017caw b’su\u010b\u010bess prototipi biex itejbu s-servizzi tag\u0127hom.<\/p>\n

\u2022 Google tu\u017ca prototipi biex ittejjeb il-firxa wiesg\u0127a ta’ servizzi tag\u0127ha, minn magni tat-tiftix g\u0127all-email. Billi to\u0127loq u tittestja prototipi, Google ti\u017cgura li s-servizzi tag\u0127ha jkunu fa\u010bli g\u0127all-utent u effettivi.<\/p>\n

\u2022 Booking.com ju\u017ca disinn tas-servizz biex itejjeb l-esperjenza tal-prenotazzjoni. Prototipi ta’ karatteristi\u010bi \u0121odda huma ttestjati ma’ utenti reali, u ji\u017cguraw li l-prodott finali huwa kemm funzjonali kif ukoll pja\u010bevoli biex jintu\u017ca. Dan l-appro\u010b\u010b g\u0127en lil Booking.com i\u017c\u017comm il-po\u017cizzjoni tag\u0127ha b\u0127ala a\u0121enzija tal-ivvja\u0121\u0121ar online ewlenija. Id-disinn tas-servizz mexa triq twila mill-bidu tieg\u0127u, u evolviet f’g\u0127odda b’sa\u0127\u0127itha g\u0127at-titjib tas-servizzi f’diversi setturi.<\/p>\n

Ix-xog\u0127ol ta’ pijunieri b\u0127al Birgit Mager u l-applikazzjoni b’su\u010b\u010bess tal-prin\u010bipji tad-disinn tas-servizz fi pro\u0121etti madwar id-dinja juru l-valur tieg\u0127u. Kemm jekk f’servizzi pubbli\u010bi kif ukoll f’kumpaniji privati, id-disinn tas-servizz jg\u0127in biex jin\u0127olqu esperjenzi a\u0127jar g\u0127all-utenti u operazzjonijiet aktar effi\u010bjenti g\u0127all-fornituri. Hekk kif il-qasam ikompli jikber, nistg\u0127u nistennew soluzzjonijiet sa\u0127ansitra aktar innovattivi u ta’ impatt fil-futur.<\/p>\n","protected":false},"author":7,"template":"","class_list":["post-57120","article","type-article","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nFehim tad-Disinn tas-Servizz - Malta Digital Innovation Authority<\/title>\n<meta name=\"description\" content=\"Id-disinn tas-servizz huwa prattika ffukata fuq il-\u0127olqien u t-titjib tas-servizzi biex tag\u0127milhom aktar fa\u010bli g\u0127all-utent, effi\u010bjenti u effettivi. 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